winb's Privacy Policy
This policy gives a complete account of how your personal information is collected, stored, and used on the winb platform.
winb is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains how winb collects your personal information, the purposes for which it is used, who it may be shared with, and what your rights are. We keep your information secure through SSL encryption and modern security measures.
1 What Information We Collect
1.1 Registration and Identity Information
When you create an account on winb, we collect the following information:
- Full name and date of birth
- Valid email address
- Mobile number
- Password (stored in encrypted form)
- Preferred currency and language
We collect only the information that is necessary to provide our services. Collecting unnecessary personal information is against our policy.
1.2 Financial and Identity Verification Information
The following information may be required to use our services and complete financial transactions:
- National ID card or passport details (for identity verification)
- bKash, Nagad, Rocket, Upay or bank account details
- Deposit and withdrawal history
- Transaction date, time, and amount
This information is used solely for fraud prevention, compliance with anti-money laundering regulations, and processing financial transactions.
1.3 Technical and Usage Information
When you use the winb platform, the following information may be collected automatically:
- IP address and device information
- Browser type and version
- Operating system information
- Session cookies and login time
- Time spent on the platform and pages visited
- Gaming activity and betting history
2 How We Use Your Information
Service Operations
Your information is used to create and manage your account, verify logins, process deposits and withdrawals, and deliver gaming services without interruption.
Security and Verification
Your information is used to detect and prevent fraudulent activity, ensure account security, and verify age (21+).
Customer Support
Our 24/7 live chat support team uses your account and transaction information to assist you effectively.
Platform Improvement
Used to analyse overall user experience and improve our services, game selection, and technical infrastructure.
Notifications and Communication
Your contact information is used to send important account updates, transaction confirmations, and, with your permission, relevant promotional messages.
Legal Obligations
Necessary records are maintained to comply with anti-money laundering regulations and other applicable rules and regulations.
3 Information Sharing and Disclosure
winb does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
Necessary information may be shared with selected trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements and may use the information they receive only for the specified purposes.
3.2 Legal and Regulatory Authorities
Information may be provided to relevant authorities in response to court orders, government directives, or legal obligations. In such cases, winb is required to comply with the law.
3.3 Emergency Security Situations
It may be necessary to share relevant information to protect your safety or the safety of others, or in the course of investigating fraudulent activity.
4 Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. winb uses the following types of cookies:
- Essential cookies: Required for login sessions and security measures. These cannot be disabled.
- Functional cookies: Used to remember your preferences and settings.
- Analytical cookies: Help improve the experience by analysing how the platform is used.
Cookie Controls
You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may prevent some features of the platform from working correctly. Most modern browsers offer detailed cookie management options.
Session Information
A secure token is created for each login session. This token is automatically deleted when the session ends or when you log out.
Your session will automatically end after a long period of inactivity, which helps keep your account secure.
5 Data Security Measures
winb uses industry-standard security technology to keep your personal and financial information secure. Our security infrastructure operates at the following levels:
SSL Encryption
All data transfers are secured through 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems are active at all times.
Password Hashing
Passwords are never stored directly — a strong hashing algorithm is always used.
Regular Audits
Regular system audits are conducted to identify security vulnerabilities.
6 Data Retention Period
6.1 Active Account Data
We retain all your information for as long as your account remains active. This information is needed to provide you with uninterrupted service and to ensure the security of your account.
6.2 After Account Closure
Even after an account is closed, some information may need to be retained for a set period due to legal obligations:
- Financial transaction records — for the period required under applicable law
- Identity verification documents — in compliance with anti-money laundering regulations
- Customer support communication logs — for a limited period
After this period, your information is securely deleted or disposed of in a way that makes it impossible to identify you.
7 Your Rights
As a user of the winb platform, you have the following rights:
Right to Access
You have the right to see what information we hold about you. To make this request, contact us via live chat or email.
Right to Rectification
If any information we hold about you is incorrect or incomplete, you can request that it be corrected.
Right to Erasure
Where not subject to legal obligations, you may request that your personal information be deleted.
Right to Opt Out of Promotional Messages
You can opt out of receiving promotional messages at any time. Change this preference through your account settings or by email.
8 Protection of Minors' Data
winb is a 21+ platform. We do not knowingly collect any information from persons under the age of 21. Age verification measures are in place during the registration process.
If we suspect or find evidence that an account belongs to a person under the age of 21, that account will be closed immediately and the associated information will be deleted.
If you find that an underage member of your family has registered on this platform, please contact us immediately.
9 Third-Party Service Connections
Connections with Game Providers
winb works with various game providers including Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Microgaming, and Ezugi. Technical data required during gameplay may pass to these providers' servers. However, your personal identity information is not disclosed to these providers.
Payment Gateways
When making transactions through payment services such as bKash, Nagad, Rocket, and Upay, you may be temporarily redirected to that provider's platform. In that case, the relevant provider's own privacy policy will apply. winb's policy applies only to information collected within the winb platform.
10 Changes to the Privacy Policy
winb may update this privacy policy when necessary. If changes are made, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will be changed
- For significant changes, a notification will be sent to your registered email
- A notification may appear when you log in to the platform
If you continue to use the platform after changes have been made, you will be considered to have accepted the new policy. If you do not agree with the policy, you may close your account.
11 Privacy Contact Information
Live Chat
For any privacy-related questions or complaints, our 24/7 live chat support can provide the fastest resolution. Our Bengali-speaking support team is always ready.
For detailed privacy requests, write to us at:
We will respond as quickly as possible after receiving your request.