winb Terms and Conditions

2.1 Age Requirement

To open an account and use the services on the winb platform, you must be 21 (twenty-one) years of age or older. No person under the age of 21 may use this platform. winb may request proof of age verification at any time.

2.2 Registration Terms

• Each individual may create only one account.
• All information provided at the time of registration must be true, accurate and complete.
• Registration using a false, fake or another person's identity is strictly prohibited.
• If your personal information changes after registration, you must notify the platform immediately.
• Each account will be linked to one email address and one mobile number.

2.3 Identity Verification (KYC)

winb may at any time request submission of identity documents (national identity card, passport or other government-issued documents) and proof of address. Failure to provide the required documents in a timely manner may result in the account being temporarily suspended or closed.

3.1 Account Security

You are responsible for keeping your account login details (username and password) completely confidential. You are personally liable for all activity carried out from your account. If you suspect unauthorised access to your account, contact us immediately.

3.2 Account Transfer

Your winb account is strictly personal and non-transferable. Selling, renting or allowing any other person to use your account is completely prohibited.

3.3 Account Closure

You may close your account at any time by contacting support. Please withdraw any remaining balance before closing your account. winb reserves the right to close an account without notice in the event of a breach of these terms.

4.1 Deposit

Financial transactions on the winb platform are made in Bangladeshi Taka (BDT). Supported payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

When making a deposit, you must use a payment account registered in your own name. Deposits from third-party accounts are not accepted and such transactions may be cancelled.

4.2 Withdrawal

Once a withdrawal request has been verified, processing is generally completed within 15 minutes to 2 hours.

• Withdrawals can only be made to a verified account.
• Withdrawals must be made through the same method used for the deposit.
• winb reserves the right to carry out additional verification for unusual transactions.
• Withdrawals may be restricted until the wagering requirements of any active bonus have been met.

4.3 Currency and Taxes

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Tax obligations are entirely the responsibility of the user. winb may be required to provide relevant information to government authorities where applicable.

5.1 Welcome Bonus

New users may receive a 200% welcome bonus on their first deposit, up to a maximum of ৳15,000.

5.2 General Bonus Terms

• One welcome bonus applies per account.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• When claiming a bonus, any specified bonus code or offer must be used correctly.
• winb reserves the right to modify or cancel any bonus offer.
• If an attempt is made to claim a bonus through fraudulent means, the account may be closed.
• winb may set a maximum bet limit for bets placed towards earning a bonus.

5.3 VIP Program

winb's VIP program has five tiers — Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback benefits are determined according to tier. All decisions regarding the provision of VIP benefits are made at the sole discretion of winb.

6.1 Fair Play

All games from providers on the winb platform (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt and others) are operated to the highest standards of fairness. winb reserves the right to void any rounds affected by a technical error.

6.2 Betting Limits

Each game has a minimum and maximum bet limit, which is displayed within the game. Placing a bet outside the set limits while a bonus is active may result in the bonus being cancelled.

6.3 Technical Issues

If a game is interrupted mid-session due to a lost internet connection or any other reason, winb will resolve the situation as fairly as possible. However, winb is not responsible for issues caused by network or device problems.

The following activities are strictly prohibited and may result in account closure and forfeiture of balance:

• Creating or operating multiple accounts.
• Registering using another person's identity documents or information.
• Bonus abuse or bonus hunting.
• Playing games using automated software, bots or artificial intelligence.
• Collusion or coordinating with other players to gain an unfair advantage.
• Money laundering or fraudulent financial activities.
• Attempting to breach the platform's security systems.
• Harassing or behaving offensively towards other users.

winb places the highest importance on protecting users' personal data. All data is stored and transmitted securely using SSL encryption technology. Our Privacy Policy contains detailed information on how data is collected, used and protected.

Your information is not sold to third parties. However, winb may be required to provide necessary information in accordance with legal obligations or the directions of a regulatory authority.

winb considers responsible gaming a core part of its principles. Online gaming is for entertainment, not for solving problems.

9.1 Protect Yourself

• Contact support to set daily, weekly or monthly deposit limits.
• You may request a temporary suspension of your account to take a break.
• A voluntary Self-Exclusion option is available.

If you are struggling with a gaming addiction, seek professional help immediately. Visit our Responsible Gaming page for more information.

winb is committed to providing the best possible service within the limits permitted by applicable law. However, winb will not be liable in the following cases:

• Issues arising from the user's own internet connection or device.
• Natural disasters, cyber attacks or events beyond winb's control.
• Disruptions to third-party services (payment providers, game developers).
• Any loss resulting from a user's breach of these terms.

winb's total liability will in no circumstances exceed the amount of the transaction in question.

winb reserves the right to modify these terms and conditions at any time. For significant changes, a notice will be posted on the platform and/or sent to the registered email address. Continued use of the platform after any change means you have accepted the revised terms.

The latest terms and conditions will always be available on this page. winb retains previous versions.

12.1 Support

For any questions, complaints or disputes, contact our 24/7 live chat support or reach us by email: [email protected]

12.2 Complaints Process

After a complaint is submitted, winb will generally begin an investigation. Additional information or documents may be requested for complex matters. Our goal is to resolve all disputes fairly and promptly.

12.3 General Enquiries

You can find answers to common questions on our FAQ page. For anything specific, contact support directly.